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    FAQ

    Lomi Pet group committees to provide our customers’ the best service and products. Your feedback is greatly encouraged. The following questions you might concern before ordering. We would like to provide you an answer. If you have any more questions, please contact us through support@lomipet.com. We will reach you as soon as possible.

     

    Q. Where do you ship from?

    A. We closely cooperate with designers and manufactures located in China. Therefore, the product will ship from China. Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

     

    Q. How long will it take for my items to arrive?

    A. Due to the coronavirus impact, it generally take 15-30 business days for all orders to arrive. Shipping times vary based on customer location and from product-to-product; based on demand and shipping location.

     

    Q. How long will it take to dispatch the order?

    A. It will take usually up to 5 business days, while, in peak times, it may take up to 7 business days to dispatch.

     

    Q. Do you ship Worldwide?

    A. Yes! We afford the shipping cost and you enjoy the products!

     

    Q. Which currency will I be charged in?

    A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

     

    Q. Will I receive a confirmation number when I place my order?

    A. Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours. 

     

    Q. Who can I contact if I have a problem with my order?

    A. All inquiries can be forwarded to support@lomipet.com.

     

    Q. How can I pay?

    A. We accept Visa card and PayPal.

     

    Q. Is Checkout on this site safe and secure?

    A. You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!

     

    Q. Will I (the customer) have to pay customs?

    A. For most countries, you will not have to pay customs, but we recommend you check countries’ policy before ordering. We are not able to refund any customs charges.

     

    Q. Can I amend or cancel my order?

    A. If you need to make any changes, please contact us within 2 dayLomi Pet group committees to provide our customers’ the best service and products. Your feedback is greatly encouraged. The following questions you might concern before ordering. We would like to provide you an answer. If you have any more questions, please contact us through support@lomipet.com. We will reach you as soon as possible.

     

    Q. Where do you ship from?

    A. We closely cooperate with designers and manufactures located in China. Therefore, the product will ship from China. Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

     

    Q. How long will it take for my items to arrive?

    A. Due to the coronavirus impact, it generally take 15-30 business days for all orders to arrive. Shipping times vary based on customer location and from product-to-product; based on demand and shipping location.

     

    Q. How long will it take to dispatch the order?

    A. It will take usually up to 5 business days, while, in peak times, it may take up to 7 business days to dispatch.

     

    Q. Do you ship Worldwide?

    A. Yes! We afford the shipping cost and you enjoy the products!

     

    Q. Which currency will I be charged in?

    A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

     

    Q. Will I receive a confirmation number when I place my order?

    A. Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours. 

     

    Q. Who can I contact if I have a problem with my order?

    A. All inquiries can be forwarded to support@lomipet.com.

      

     

     

    Q. Can I amend or cancel my order?

    A. If you need to make any changes, please contact us within 2 days. Then we can help you change the information or cancel your order.

    Amendment:

    -Delivery Details

    -Your name

    -Your email

    -Your Phone number

    Cancellation:

    We cannot change it once it has been shipped.

     

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